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Seirbhís Oideachais d'Aosaigh & Breisoideachais Fhine Ghall Fingal Adult & Further Education Service
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Customer Service 4n1989

Course code: 4N1989
Level Full/Part Time Day/Evening Location
4 Part-time Day Balbriggan

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Students will learn about the principles of customer service and how important it is for the success of any business. Students will identify key customer service activities within a work, social and voluntary environment to include handling enquiries, customer charter and complaints procedures. Students will develop their personal and practical skills required to carry out customer service interactions and responsibilities to include verbal and written skills using a range of technologies. Students will learn to appreciate difference and how to deal with specific customer needs.

Assessment involves 100% collection of work

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